You may be able to manage another person’s healthcare online if you are their parent, carer or someone they trust. This is called proxy access.
Proxy access can allow you to do things such as book appointments, order repeat prescriptions and view parts of their health record, depending on the level of access granted.
Access is only given when it is appropriate and may require the person’s consent.
Proxy Access for Children
Parents or guardians can request proxy access for their child up to the age of 13. This may allow them to book appointments, order repeat prescriptions and view parts of their child’s medical record.
As children get older, they may be able to make their own decisions about their healthcare and will need to give permission for proxy access to continue.
Proxy Access for Adults
An adult can give permission for a family member, carer or trusted friend to help manage their healthcare online.
Depending on the level of access granted, the person acting on their behalf may be able to book appointments, order repeat prescriptions and view parts of their medical record.
To request proxy access:
- collect a proxy access form from reception during opening times
- Complete the form and return it to us with the photo ID requested
Linked profiles in your NHS account
Once proxy access is set up, you can access the other person’s profile in your NHS account, using the NHS App or website.
The NHS website has information about using linked profiles to access services for someone else.