How to book an appointment
There are a few ways to book an appointment:
When you contact us, we will ask a few questions about your problem. This helps us make sure you are seen by the right person as quickly as possible.
Urgent (same day) appointments
To request an urgent appointment for today (Monday to Friday):
- Phone us at 8am on New Mills Surgery 01663 743483 or Hayfield Surgery 01663 743483
- Visit the surgery in person
If you book an urgent appointment please attend promptly.
Same day appointments are for urgent cases only where patients are at direct risk to their health.
Call 999 in a medical emergency when someone is seriously ill or injured and their life is at risk, rather than seeing your GP.
Routine appointments
To book a routine appointment in advance:
- Phone us on New Mills Surgery 01663 743483 or Hayfield Surgery 01663 743483
- Visit the surgery in person
- Use your NHS account (through the NHS website or NHS App) or Patient Access
You may be sent a link via text message inviting you to book for some appointments, including blood tests, long term condition reviews and vaccinations.
Should you have any issues with the above, please contact Reception.
Surgeries are available every weekday from 8am to 6:30pm, offering a mix of face to face and telephone appointments. We are able to offer the majority of appointments face to face.
Types of appointments
We offer a mix of:
- Face-to-face appointments
- Telephone appointments
- Video consultations
In some situations (for example, if you may have an infectious illness), a telephone or remote appointment may be offered first to help keep other patients safe.
Appointment times
GP and Advanced Nurse Practitioner appointments are usually 15 minutes long.
We can normally only deal with one problem per appointment.
If you have more than one issue to discuss, please let reception know when booking, as you may need a longer appointment.
There may be occasions when a telephone or video appointment is the only option, for example if you think you have a contagious infection, to reduce the risk of spreading infection and to protect other patients and staff members. A face-to-face appointment can be arranged following the telephone consultation if required.
Text reminder service
If you have a mobile phone number saved to your records we will send text message reminders for any appointments.
Please remember to update your contact details with us when you change address, telephone number or email address.
If you would like to opt out of receiving all text messages, please contact Reception.
If you can’t attend
If you no longer need your appointment, please let us know as soon as possible so we can offer it to someone else.
Late for your appointment
Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will then need to rearrange your appointment (except in the event of an medical emergency that requires immediate attention).
If you need help with your appointment
Please tell us if there’s a specific doctor, nurse or other health professional you would prefer to respond, if you need an interpreter, or if you have any other access or communication needs.
Chaperones
A chaperone is someone who serves as a witness for both a patient and a clinician as a safeguard for both parties during a medical examination or procedure.
If your doctor or nurse needs to examine you during your consultation, and you would like a chaperone to be present, please ask your doctor or nurse, and they will arrange one for you.
Friends and family cannot act as chaperones.
In some cases, it may be necessary to delay the examination until staff trained as chaperones are available.
Please note we have both male and female members of the team who are trained chaperones. If you have a preference, please discuss this with a member of the team and where possible we will accommodate your request.
Students
The Practice has links with Manchester University and medical students attend for placements at Sett Valley throughout the year. We hope that you will agree to the presence of any medical students during your consultation and are grateful for this.
Extended hours
Patients are able to access appointments Monday to Friday until 8pm at surgeries across the High Peak area. Sett Valley Medical Centre offers late opening on Wednesday.
Routine appointments are also available on Saturdays and public holidays at New Mills Clinic and Buxton Minor Injuries Unit.
Home visits
Home visits are only made for those patients who are housebound. Please call us before 10:00am and give us as much information as possible, to help us decide how urgently a visit is needed.
All visit requests will be assessed by a clinician before a visit is confirmed.
The Practice has access to the local home visiting service who may carry out the visit. This service is GP led with other healthcare professionals also visiting patients.
All details from a visit will be passed directly back to the Practice.
Home visits are not ideal, as it is better to treat someone in our well-equipped surgery, and a visit takes significantly longer than a surgery consultation.
Get medical advice from a doctor or nurse
- for non-urgent queries fill out an ask a doctor a question form
- for non-urgent queries fill out an ask a nurse a question form
We will respond within 1 working days during opening times. You may be asked to book an appointment to discuss this.