How to make an Appointment

Online

The fastest way of booking pre-bookable appointment of your choice is using online booking via patient EMIS access. For your login and details ask reception (1 week after registering – Patients need to bring ID to request)

Telephone

You can ring the surgery number on 01663 743 483 or 01663 744 246 during our opening hours or for late or weekend appointments via the hub on

In person

You can attend the surgery in person and make an appointment during working hours

We may ask you for a brief history of your complaint so that we can best guide you to the most suitable appointment i.e. with a doctor or nurse, HCA, direct you to a pharmacy or other care setting.

Please take a look at our flowchart that our receptionists use when dealing with requests for appointments.

Appointments may not always be available with the doctor of your choice, but do not worry if you cannot see a specific member of our team.
Whoever you see will have full access to your medical notes during your consultation, so they will be aware of your medical history and any ongoing treatments.

Cancel appointments

Please let us know if you need to cancel an appointment.
You can do this:

• Via Text Message
• Online
• By telephone

Extended Hours

Please see our Extended Access Service page for information on extended hours.

Weekends and Public Holidays appointments

Weekend appointments are available at New Mills Clinic and Buxton Minor Injuries Unit on both Saturdays and Sundays. To book an appointment, please ring DHU on 03001 000 404.

Out of Hours Service

If the surgery is closed, and you cannot wait until we are next open, you can access out of hours care.

You have three options:

• Call the NHS 111 service. If you call the surgery and we are closed, your call will be redirected here.
• Visit the New Mills Clinic, opposite Sett Valley Medical Centre’s New Mills surgery. It is open between 18:00-22:00 weekdays and 09:00-22.00 at weekends.
• Call 999 in a case of emergency, chest pains or shortness of breath constitute an emergency.

Telephone consultations

You can prebook a telephone consultation with a doctor, please call us on 01663 743 483 or 01663 744 246.

These are typically offered for patients who wish to discuss their scans or investigations they have already been completed

Urgent Appointments

The surgery offers facilities for patients to be seen urgently as an emergency. However, these same day appointments are for emergency / urgent cases only where patients are at direct risk to their health. If you book a same day urgent appointment please attend promptly. You may have to wait up to 1 hour for an appointment. Sick notes or administrative tasks are not medical emergencies

Emergencies

Call 999 in a medical emergency rather than seeing your GP– when someone is seriously ill or injured and their life is at risk. Medical emergencies can include:

• Severe chest pain or suspect a heart attack
• Breathing difficulties or acute shortness of breath
• Loss of consciousness
• Heavy blood loss or severe bleeding
• Fits that are not stopping
• Severe allergic reactions
• Severe burns or scalds

If the surgery is closed

• For anything less than an emergency please contact the surgery during opening hours.
• After 18:30 – 08:00 please contact NHS 111
• Alternatively, you may attend a local NHS Walk-in-Centre. Please check NHS Choices for more details.

Dental Appointments

If you have an urgent dental problem e.g. toothache or a dental abscess it would be more prudent to see your dentist and not your GP as they are not specialised in teeth care. You should contact your regular dentist and seek an urgent appointment with them. If they are close you should contact the phone number left on their answer machine to access local dental emergency services. If you have difficulties accessing them please contact NHS 111. General advice can be found from the British dental health foundation (BDHF).