How to complain

Step 1

Speak to any member of staff. Tell them that you are unhappy and they will do their best to help you.

Step 2

Raise your complaint with a member of the management team.

Step 3

Complete a complaint form, and hand it in to reception.

All complaints will be handled in strict confidence.

What if you are unhappy with the outcome of your complaint?

If you are unhappy with the outcome of your complaint, you can contact NHS England:

Complaints Manager
NHS England
PO Box 16738
Redditch
B97 9PT

Email: england.contactus@nhs.net

Telephone: 0300 311 22 33