Feedback &

Complaints

We welcome positive and constructive feedback.
We would like to hear your opinions (positive or negative), suggestions and criticisms concerning all aspects of Sett Valley Medical Centre’s services, including this website. Please contact us to share your views, praise, concerns and ideas. Complaints We aim to give the best possible standard of service, clinical and administrative, at all times. However, there may be times when you feel this has not been achieved. We operate a practice complaints procedure, as detailed below. We will try to address all your concerns promptly and provide you with an explanation and discuss any action that may be needed to improve the service we provide. How to complain Step 1 Speak to any member of staff.  Tell them that you are unhappy and they will do their best to help you. Step 2 Raise your complaint with a member of the Management Team. You can contact the Practice Manager, Assistant Practice Manager or the Reception Manager. Step 3 Complete a Complaint Form, which you can download from the box at the top right of this page. All complaints will be handled in strict confidence. What if you are unhappy with the outcome of your complaint? If you are unhappy with the outcome of your complaint, you can contact NHS England: Complaints Manager NHS England PO Box 16738 Redditch B97 9PT Email: england.contactus@nhs.net Telephone: 0300 311 22 33 Our obligations As an NHS practice, we are required to: Publicise this complaints procedure. Acknowledge receipt of a complaint and offer to discuss the matter within three working days. Deal efficiently with complaints and investigate them properly and appropriately. Write to you, after investigating your complaint, to explain how it has been resolved, what action has been taken and reminding you of your right to take the matter to the Health Services Ombudsman if you are still unhappy. Assist you in following the complaints procedure, or provide advice on where you may obtain such assistance. Ensure there is a designated manager for complaints (at Sett Valley Medical Centre it is the Practice Manager). Have someone senior who is responsible for both the complaints policy and learning from complaints. Produce an annual report about complaints that have been received, the issues they raised, and any matters where action has been taken to improve services as a result of those complaints.

Tell us about our service.

Downloads Complaints Form (PDF 41KB)
Main Menu
© Sett Valley Medical Centre, 2018  |  Our Privacy Policy
Website Design: GC_Wood
New Mills Surgery: Sett Valley Medical Centre Hyde Bank Road New Mills High Peak Derbyshire SK22 4BP Telephone: 01663 743843 Fax: 01663 741524
Hayfield Surgery: The Old Bank Surgery Market Street Hayfield High Peak Derbyshire SK22 4EP Telephone: 01663 744246 Fax: 01663 746054
New Mills: 01663 743483  |  Hayfield: 01663 744246

Feedback &

Complaints

We welcome positive and constructive feedback.

Tell us about our service.

We would like to hear your opinions (positive or negative), suggestions and criticisms concerning all aspects of Sett Valley Medical Centre’s services, including this website. Please contact us to share your views, praise, concerns and ideas. Complaints We aim to give the best possible standard of service, clinical and administrative, at all times. However, there may be times when you feel this has not been achieved. We operate a practice complaints procedure, as detailed below. We will try to address all your concerns promptly and provide you with an explanation and discuss any action that may be needed to improve the service we provide. How to complain Step 1 Speak to any member of staff.  Tell them that you are unhappy and they will do their best to help you. Step 2 Raise your complaint with a member of the Management Team. You can contact the Practice Manager, Assistant Practice Manager or the Reception Manager. Step 3 Complete a Complaint Form, which you can download from the box at the top right of this page. All complaints will be handled in strict confidence. What if you are unhappy with the outcome of your complaint? If you are unhappy with the outcome of your complaint, you can contact NHS England: Complaints Manager NHS England PO Box 16738 Redditch B97 9PT Email: england.contactus@nhs.net Telephone: 0300 311 22 33 Our obligations As an NHS practice, we are required to: Publicise this complaints procedure. Acknowledge receipt of a complaint and offer to discuss the matter within three working days. Deal efficiently with complaints and investigate them properly and appropriately. Write to you, after investigating your complaint, to explain how it has been resolved, what action has been taken and reminding you of your right to take the matter to the Health Services Ombudsman if you are still unhappy. Assist you in following the complaints procedure, or provide advice on where you may obtain such assistance. Ensure there is a designated manager for complaints (at Sett Valley Medical Centre it is the Practice Manager). Have someone senior who is responsible for both the complaints policy and learning from complaints. Produce an annual report about complaints that have been received, the issues they raised, and any matters where action has been taken to improve services as a result of those complaints.
Downloads Complaints Form (PDF 41KB)
Main Menu
© Sett Valley Medical Centre, 2018  |  Our Privacy Policy
Website Design: GC_Wood
New Mills Surgery: Sett Valley Medical Centre Hyde Bank Road New Mills High Peak Derbyshire SK22 4BP Telephone: 01663 743843 Fax: 01663 741524
Hayfield Surgery: The Old Bank Surgery Market Street Hayfield High Peak Derbyshire SK22 4EP Telephone: 01663 744246 Fax: 01663 746054
New Mills: 01663 743483  |  Hayfield: 01663 744246

Feedback &

Complaints

We welcome positive and constructive feedback.

Tell us about our service.

We would like to hear your opinions (positive or negative), suggestions and criticisms concerning all aspects of Sett Valley Medical Centre’s services, including this website. Please contact us to share your views, praise, concerns and ideas. Complaints We aim to give the best possible standard of service, clinical and administrative, at all times. However, there may be times when you feel this has not been achieved. We operate a practice complaints procedure, as detailed below. We will try to address all your concerns promptly and provide you with an explanation and discuss any action that may be needed to improve the service we provide. How to complain Step 1 Speak to any member of staff.  Tell them that you are unhappy and they will do their best to help you. Step 2 Raise your complaint with a member of the Management Team. You can contact the Practice Manager, Assistant Practice Manager or the Reception Manager. Step 3 Complete a Complaint Form, which you can download from the box at the top right of this page. All complaints will be handled in strict confidence. What if you are unhappy with the outcome of your complaint? If you are unhappy with the outcome of your complaint, you can contact NHS England: Complaints Manager NHS England PO Box 16738 Redditch B97 9PT Email: england.contactus@nhs.net Telephone: 0300 311 22 33 Our obligations As an NHS practice, we are required to: Publicise this complaints procedure. Acknowledge receipt of a complaint and offer to discuss the matter within three working days. Deal efficiently with complaints and investigate them properly and appropriately. Write to you, after investigating your complaint, to explain how it has been resolved, what action has been taken and reminding you of your right to take the matter to the Health Services Ombudsman if you are still unhappy. Assist you in following the complaints procedure, or provide advice on where you may obtain such assistance. Ensure there is a designated manager for complaints (at Sett Valley Medical Centre it is the Practice Manager). Have someone senior who is responsible for both the complaints policy and learning from complaints. Produce an annual report about complaints that have been received, the issues they raised, and any matters where action has been taken to improve services as a result of those complaints.
Downloads Complaints Form (PDF 41KB)
Main Menu
© Sett Valley Medical Centre, 2018  |  Our Privacy Policy
Website Design: GC_Wood
New Mills Surgery: Sett Valley Medical Centre Hyde Bank Road New Mills High Peak Derbyshire SK22 4BP Telephone: 01663 743843 Fax: 01663 741524
Hayfield Surgery: The Old Bank Surgery Market Street Hayfield High Peak Derbyshire SK22 4EP Telephone: 01663 744246 Fax: 01663 746054
New Mills: 01663 743483 Hayfield: 01663 744246

Feedback &

Complaints

Tell us about our service.

We would like to hear your opinions (positive or negative), suggestions and criticisms concerning all aspects of Sett Valley Medical Centre’s services, including this website. Please contact us to share your views, praise, concerns and ideas. Complaints We aim to give the best possible standard of service, clinical and administrative, at all times. However, there may be times when you feel this has not been achieved. We operate a practice complaints procedure, as detailed below. We will try to address all your concerns promptly and provide you with an explanation and discuss any action that may be needed to improve the service we provide. How to complain Step 1 Speak to any member of staff.  Tell them that you are unhappy and they will do their best to help you. Step 2 Raise your complaint with a member of the Management Team. You can contact the Practice Manager, Assistant Practice Manager or the Reception Manager. Step 3 Complete a Complaint Form, which you can download from the box at the top right of this page. All complaints will be handled in strict confidence. What if you are unhappy with the outcome of your complaint? If you are unhappy with the outcome of your complaint, you can contact NHS England: Complaints Manager NHS England PO Box 16738 Redditch B97 9PT Email: england.contactus@nhs.net Telephone: 0300 311 22 33 Our obligations As an NHS practice, we are required to: Publicise this complaints procedure. Acknowledge receipt of a complaint and offer to discuss the matter within three working days. Deal efficiently with complaints and investigate them properly and appropriately. Write to you, after investigating your complaint, to explain how it has been resolved, what action has been taken and reminding you of your right to take the matter to the Health Services Ombudsman if you are still unhappy. Assist you in following the complaints procedure, or provide advice on where you may obtain such assistance. Ensure there is a designated manager for complaints (at Sett Valley Medical Centre it is the Practice Manager). Have someone senior who is responsible for both the complaints policy and learning from complaints. Produce an annual report about complaints that have been received, the issues they raised, and any matters where action has been taken to improve services as a result of those complaints.
Downloads Complaints Form (PDF 41KB)
Main Menu
© Sett Valley Medical Centre, 2018  |  Our Privacy Policy
Website Design: GC_Wood
New Mills Surgery: Sett Valley Medical Centre Hyde Bank Road New Mills High Peak Derbyshire SK22 4BP Telephone: 01663 743843 Fax: 01663 741524
Hayfield Surgery: The Old Bank Surgery Market Street Hayfield High Peak Derbyshire SK22 4EP Telephone: 01663 744246 Fax: 01663 746054

Feedback &

Complaints

Tell us about our service.

We would like to hear your opinions (positive or negative), suggestions and criticisms concerning all aspects of Sett Valley Medical Centre’s services, including this website. Please contact us to share your views, praise, concerns and ideas. Complaints We aim to give the best possible standard of service, clinical and administrative, at all times. However, there may be times when you feel this has not been achieved. We operate a practice complaints procedure, as detailed below. We will try to address all your concerns promptly and provide you with an explanation and discuss any action that may be needed to improve the service we provide. How to complain Step 1 Speak to any member of staff.  Tell them that you are unhappy and they will do their best to help you. Step 2 Raise your complaint with a member of the Management Team. You can contact the Practice Manager, Assistant Practice Manager or the Reception Manager. Step 3 Complete a Complaint Form, which you can download from the box at the top right of this page. All complaints will be handled in strict confidence. What if you are unhappy with the outcome of your complaint? If you are unhappy with the outcome of your complaint, you can contact NHS England: Complaints Manager NHS England PO Box 16738 Redditch B97 9PT Email: england.contactus@nhs.net Telephone: 0300 311 22 33 Our obligations As an NHS practice, we are required to: Publicise this complaints procedure. Acknowledge receipt of a complaint and offer to discuss the matter within three working days. Deal efficiently with complaints and investigate them properly and appropriately. Write to you, after investigating your complaint, to explain how it has been resolved, what action has been taken and reminding you of your right to take the matter to the Health Services Ombudsman if you are still unhappy. Assist you in following the complaints procedure, or provide advice on where you may obtain such assistance. Ensure there is a designated manager for complaints (at Sett Valley Medical Centre it is the Practice Manager). Have someone senior who is responsible for both the complaints policy and learning from complaints. Produce an annual report about complaints that have been received, the issues they raised, and any matters where action has been taken to improve services as a result of those complaints.
Downloads Complaints Form (PDF 41KB)
Main Menu
© Sett Valley Medical Centre, 2018
Website Design: GC_Wood
New Mills Surgery: Sett Valley Medical Centre Hyde Bank Road New Mills High Peak Derbyshire SK22 4BP Telephone: 01663 743843 Fax: 01663 741524
Hayfield Surgery: The Old Bank Surgery Market Street Hayfield High Peak Derbyshire SK22 4EP Telephone: 01663 744246 Fax: 01663 746054